Duration: 6 months
Remote, manager is aligned to Columbus, OH
BR: $31.70
Key Accounts Invoice Administrator- Remote
Role Description
Responds to vendor and office inquiries and evaluates and selects solutions from established options. Answers predominantly routine inquiries, orders, service needs and complaints. Resolves issues that may require deviation from standard processes.
Contribution
This role plays a vital role in ensuring customers satisfaction by providing solutions to more difficult or complexed inquiries which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Impacts own team through the quality of the services or information provided.
Communication
Interacts with Account Teams, vendors and Local Trane Offices. Receives and/or places emails which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Dimension
Typically operates on a national level. Requires ability to navigate multiple computerized data entry systems and other relevant applications.
Competencies
Data Insights & Tech Savvy-Intermediate Service Delivery & Technology-Intermediate
Product Application Knowledge
-Basic Customer Centric-Intermediate
Organization Skills-Intermediate
-Solution Focus-Intermediate Customer Alignment
-Basic Relationship Management-Intermediate
The Company:
Global Manufacturing Company
What You Will Be Doing:
Responds to vendor and office inquiries and evaluates and selects solutions from established options. Answers predominantly routine inquiries, orders, service needs and complaints. Resolves issues that may require deviation from standard processes.
Qualifications:
- Data Insights & Tech Savvy-Intermediate Service Delivery & Technology
- Product Application Knowledge
- Basic Customer Centric
- Organization Skills
- Solution Focus
- Customer Alignment
- Basic Relationship Management
Equal Opportunity Employer:
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.
